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Community Reassurance

As many of us start to have a little more contact with family and friends, it’s clear that ongoing community support remains essential in our neighbourhoods. Here’s a brief summary of the options that the council and its partners have in place to support your work. This is just a snapshot and we will be pleased to talk to you at any time about how we can best help you support local people. 


Covid-19 Helpline and on-line information

For non-medical support and enquires call direct Covid-19 Helpline 0345 6789028  or email On the Shropshire Council website, there is a wide range of information available to help you support the people in your neighbourhoods and beyond. Find the full range of information through this link: 


‘If you See Something Say Something’ - new podcasts launched to help identify safeguarding concerns for adults and children during Covid-19

Two new training podcasts have been launched to help people identify and act on any safeguarding concerns they may have about an adult or a child during the pandemic. The podcasts from Shropshire Council and Shropshire Partners in Care are for anyone working or volunteering in the local community. They aim to raise awareness of abuse and neglect for children and adultswhat to look for if you do see a child or adult being subject to this, and what appropriate action you can take. View the podcasts at: and

Worried about a child or an adult? If you believe a person in Shropshire to be at immediate risk of harm or in need of emergency medical attention call 999. If you are worried about a child or young person phone 0345 678 9021.If you are worried about an adult phone 0345 678 9044.


Specialist Coronavirus Assessment Vehicle

A specialist vehicle designed to deliver coronavirus assessments for patients at their homes has been launched by Shropshire, Telford and Wrekin Clinical Commissioning Groups. As part of a home visiting service available across the whole county, the vehicle has been customised to provide assessments to patients who are housebound or unable to travel and have either coronavirus symptoms or are living with someone with coronavirus symptoms. The purpose is to assess/triage people with coronavirus symptoms, helping to relieve pressure on local GP practices and hospitals, and to effectively manage the Covid-19 cases in the community. The service officially launched on Thursday, 11 June and is available for GP practices to book visits from Monday to Friday, 10am with a last visit at 4pm. The new initiative has been developed from the assessment centre model originally set up at the Shrewsbury Town Football Club and the Telford International Centre to assess patients for coronavirus and treat any other health conditions a patient may have. Tests for coronavirus will not take place at the Shrewsbury assessment centre or as part of the home visiting service.

Getting tested

If you have coronavirus symptoms, you can apply for a test straightaway. Find out more about getting tested here: People without internet access can order a test by phoning 119. If you get a positive test, NHS Test and Trace will contact you by text message, email or phone and ask you to share information about any close contacts you had just before or after you developed symptoms.  If you are told by NHS Test and Trace you have been exposed to an infected person, you must self-isolate for 14 days. Find out more about NHS Test and Trace here:



ACTIVAGE is an EU-funded scheme led by Samsung. The project is being trialled in Shropshire in partnership with Shropshire Council, and aims to see how everyday technology such as smart watches, smart phones and sensors can be used or adapted to support the health and social care needs of vulnerable people. People over the age of 55 who live in Shropshire and have a broadband connection are invited to apply. Those who care for people who fit this criterion can also apply on behalf of the person they care for. Those involved will receive a technology package worth over £600 that can help support people to stay independent, safe and active for longer, especially if their carers or family aren’t close by. This includes a free Samsung watch and smartphone which will be posted to individuals. Also included in the tech package are home sensors but due to the COVID-19 crisis, these will be issued later as they require installation. There is no cost to take part in this initiative and what’s great is that you get to keep all the equipment when you complete the scheme. For more information or to express your interest, whether for yourself or on behalf of someone else, please check details on the  the ACTIVAGE website or contact




Support for Carers

Last week was National Carers’ week and the theme this year was Making Carers Visible. While we can’t hold events for informal carers now, we have sent the carers we know of a postcard to say thank you, we recognise you and appreciate everything that you do. The postcard also gives details of support contact information. Information and support can be found here:



  • CloudLibrary: Shropshire’s CloudLibrary is available for borrowers to download e-books and e-audio books. CloudLibrary works in the same way as a physical library so once one person ‘takes out’ a book it is not available for anyone else to borrow. We share our e-library with other library authorities providing lots of choice, if a title belonging to Shropshire libraries is on loan you will be able to place a hold on it (request it).  To access CloudLibrary, all you need is your library card number and PIN.
  • e-Magazines on RBdigital: Read full digital copies of your favourite magazines, for free, with our RBdigital e-Magazine Service
  • e-Newspapers and e-Magazines on PressReader: Access over 2000 e-newspapers and e-magazines, including most of the UK national papers, through Library PressReader.Shropshire Libraries Reading Group Facebook Page: We would also encourage those users that are on Facebook to join the Shropshire Libraries Reading Group page. Members of this group frequently discuss titles that they have been reading and offer recommendations to others. 
  • Shropshire Libraries You Tube channel especially Books Aloud and Memory Corner (for people living with Dementia) -
  • Libraries from Home Helpful links to keep well, discover, learn and imagine for you and your family -
  • For non-members: Do you know someone who would like to become a member of Shropshire Libraries? If so, please forward this email; it's easy to join and they will immediately be able to use our e-library services.